Capabilities

Not a voice bot. The whole customer experience stack.

GOCONVA is the platform your entire customer experience runs on, grouped into layers you can use together or on their own: agentic automation, conversation, applications, engagement, and CRM, with white-label on top. Here's each layer in detail.

The GOCONVA dashboard: conversations waiting, agent runs over the last seven days, and the queue that needs a person. — What your agents did today, and what is waiting on a human.

Agentic layer

Build it once. Run it on a trigger, a schedule, or in front of a visitor.

Visual flow builder: branch, call APIs, hand off to humans
Background automations on a trigger or schedule
Outbound campaigns with calling windows and do-not-call handling
Interactive workflows that run a flow and show the result live

GOCONVA Agentic layer: The agents answering for a workspace — voice, chat, and scheduled outreach, each one a flow you can open and edit. — The agents answering for a workspace — voice, chat, and scheduled outreach, each one a flow you can open and edit.

Conversational layer

Every conversation in one inbox, with a human who can step in.

Voice and chat across phone, web, and SMS, inbound + outbound
One unified inbox for live and recent conversations
Human-in-the-loop: take over, transfer, barge in to monitor and coach
Per-agent or per-step model choice (STT / LLM / TTS)

GOCONVA Conversational layer: One inbox for voice and chat. The transcript streams live, and a human can take over mid-sentence. — One inbox for voice and chat. The transcript streams live, and a human can take over mid-sentence.

Application layer

The small apps your flows are built from.

Forms that capture, run an agent on the page, or trigger a flow
Calendar and booking, native or via Calendly
Tables: an Airtable-style store that doubles as an automation node
Knowledge bases: crawl, upload, or paste

GOCONVA Application layer: Forms that capture, run an agent on the page, or trigger a flow — and land as a contact either way. — Forms that capture, run an agent on the page, or trigger a flow — and land as a contact either way.

Engagement layer

Meet visitors on your site and prove the outcome.

Website copilot: chat and voice on your site
Help center that answers from your content
Live visitor activity: who's on, where, and what they're engaging
Analytics framed around outcomes: booked, resolved, worked, sentiment

GOCONVA Engagement layer: Who is on your site right now — named when they're a contact, mapped by country, marked when an agent has them in a conversation. — Who is on your site right now — named when they're a contact, mapped by country, marked when an agent has them in a conversation.

CRM layer

A customer record that fills and tags itself.

Auto-tagged contacts and companies from every conversation
Pipelines, deals, tasks, notes, linked conversations
Custom objects for your vertical: jobs, candidates, invoices, properties
Memory notes at every level, with human review before they stick

GOCONVA CRM layer: Every person your agents have talked to, staged and valued, filling itself from the conversations. — Every person your agents have talked to, staged and valued, filling itself from the conversations.

Outbound

Run the whole stack under your brand, for every client.

White-label: your brand, custom domain, branded emails and portals
Rebilling: per-workspace metering, your markup, automated invoicing
Multi-workspace dual-sidebar: switch clients without losing context
White-labeled client reporting

GOCONVA Outbound: Campaigns metered down to the cost of each run — the usage an agency applies its markup to. — Campaigns metered down to the cost of each run — the usage an agency applies its markup to.

Where it runs

Our infrastructure, or yours. Same stack either way.

Every layer above ships in both options. Run it on GOCONVA Cloud and we operate the whole thing; or we deploy it into your own cloud account or server, so your customer data never leaves your infrastructure. Same features, same upgrades — the difference is whose infrastructure it lands on.

See the agency platform →