Capabilities
Not a voice bot. The whole customer experience stack.
GOCONVA is the platform your entire customer experience runs on, grouped into layers you can use together or on their own: agentic automation, conversation, applications, engagement, and CRM, with white-label on top. Here's each layer in detail.
Agentic layer
Build it once. Run it on a trigger, a schedule, or in front of a visitor.
- Visual flow builder: branch, call APIs, hand off to humans
- Background automations on a trigger or schedule
- Outbound campaigns with calling windows and do-not-call handling
- Interactive workflows that run a flow and show the result live
Conversational layer
Every conversation in one inbox, with a human who can step in.
- Voice and chat across phone, web, and SMS, inbound + outbound
- One unified inbox for live and recent conversations
- Human-in-the-loop: take over, transfer, barge in to monitor and coach
- Per-agent or per-step model choice (STT / LLM / TTS)
Application layer
The small apps your flows are built from.
- Forms that capture, run an agent on the page, or trigger a flow
- Calendar and booking, native or via Calendly
- Tables: an Airtable-style store that doubles as an automation node
- Knowledge bases: crawl, upload, or paste
Engagement layer
Meet visitors on your site and prove the outcome.
- Website copilot: chat and voice on your site
- Help center that answers from your content
- Live visitor activity: who's on, where, and what they're engaging
- Analytics framed around outcomes: booked, resolved, worked, sentiment
CRM layer
A customer record that fills and tags itself.
- Auto-tagged contacts and companies from every conversation
- Pipelines, deals, tasks, notes, linked conversations
- Custom objects for your vertical: jobs, candidates, invoices, properties
- Memory notes at every level, with human review before they stick
Agency layer · Cloud
Run the whole stack under your brand, for every client.
- White-label: your brand, custom domain, branded emails and portals
- Rebilling: per-workspace metering, your markup, automated invoicing
- Multi-workspace dual-sidebar: switch clients without losing context
- White-labeled client reporting
Open & yours
Read the code. Run it yourself. Keep your data.
The full single-workspace stack every layer from Agentic through CRM is open and self-hostable. Reach for our cloud only when you want the white-label agency layer, rebilling, multi-workspace, and zero ops.